1. Information We Collect
- User Information: name, email, phone, address, account credentials, order history, payment details, coupons used.
- Restaurant Information: restaurant name, contact, menu items, prices, images, descriptions, coupons.
- Admin Information: credentials to manage restaurants, users, and orders.
- Automatically Collected Information: device info, app usage data.
- Location Information: precise or approximate location data from your device when you use our app.
📍 Location Data Collection and Usage
Why we collect location data: Kukduku is a food delivery application that requires location access to provide core functionality including:
- Showing restaurants available near your current location
- Calculating accurate delivery estimates and distances
- Finding delivery partners in your area
- Displaying restaurant operating hours based on your timezone
- Providing relevant local promotions and offers
How we collect location data: We collect your location data only after obtaining your explicit consent through the standard device permission prompt. You can choose to grant or deny location access at any time.
Types of location collected:
- Precise location (GPS level): Used when you actively search for restaurants or place an order for delivery. This is only collected with your permission.
- Approximate location (network-based): Used for general app functionality like showing nearby restaurants when GPS is not available.
When location is collected: Location data is collected in real-time only when you use features that require it (browsing restaurants, placing orders, tracking deliveries). We do NOT collect location data in the background unless you have explicitly enabled order tracking for an active delivery.
How location data is used: Your location is used solely for app functionality related to food delivery services. We do not share your precise location with third parties except delivery partners assigned to fulfill your order, and only for the duration of the delivery.
User control: You can disable location access at any time through your device settings. However, please note that disabling location access may limit certain app features, such as finding nearby restaurants or placing delivery orders.
Data retention: Location data associated with completed orders is retained for order verification and customer support purposes for a limited period as required by law, and is not used for any other purpose after order completion.
2. How We Use Your Information
- To manage user, restaurant, and admin accounts.
- To process and fulfill orders.
- To provide updates on orders and promotions.
- To manage restaurant details, menus, and coupons.
- For customer support and service improvements.
- To provide location-based services including restaurant discovery and delivery tracking.
3. Sharing Your Information
We do not sell your data. We may share info with:
- Restaurants (for order processing)
- Payment providers (for secure transactions)
- Legal authorities if required by law
- Delivery partners (your location is shared only for active order delivery and only with the assigned delivery partner)
4. Data Security
We implement comprehensive security measures to protect your personal information:
Encryption Technology
All sensitive data is encrypted using industry-standard SSL/TLS protocols during transmission and at rest.
Secure Payment Processing
Payment information is handled by PCI-DSS compliant payment processors with robust security measures.
Access Controls
Strict access controls limit employee access to your personal data on a need-to-know basis.
Regular Security Audits
We conduct regular security assessments and vulnerability testing to maintain our defenses.
While we implement these robust security measures, we also encourage users to protect their accounts by using strong, unique passwords and not sharing login credentials with others.
5. User Rights
- Access, update, or delete personal data
- Opt-out of promotional notifications
- Disable location access at any time via device settings
- Contact us for privacy concerns
6. Cookies and Analytics
We may use cookies or analytics to improve app performance. No personally identifiable info is collected through analytics.
7. Children's Privacy
Our app is not intended for children under 13. We do not knowingly collect information from children.
8. Changes to This Privacy Policy
We may update this policy. Changes will be posted here with a new effective date.
9. Contact Us
If you have any questions, please contact us:
- Email: support@kukduku.com
- Website: www.kukduku.com
- Address: Stall no 13 steel market durgapur 713204